Returns & Exchanges
We want you to be completely satisfied with your Christopher Radko heirloom ornaments; if you are not delighted with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange. Please ensure all items are returned in their original packaging and pristine condition to preserve their handcrafted value.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return and receive a Return Authorization number.
Pack with Care
Carefully place the ornaments in their original Christopher Radko gift boxes and use sufficient cushioning to prevent breakage during transit.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.
Refund Processing
Once our artisans inspect the returned items for quality, we will issue a refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing